Terms of Service

By hiring me, sending a deposit, or otherwise engaging me to provide services, you agree to these Terms of Service. If you don't agree, please don't engage the service.

I provide freelance AI automation engineering: custom autonomous AI agents, workflow automations, integrations with Shopify / WooCommerce / CRMs, AI support bots, scheduling and booking flows, data pipelines, and related work described on the Services page.

Every project starts with a written scope (email or document) that lists what will be built, the timeline, deliverables, and price. Work only begins once that scope is accepted in writing and the agreed deposit is paid.

Anything outside the agreed scope counts as a change request and may require a new quote and timeline.

As the client you agree to:

• Provide accurate information and timely answers to questions
• Give access to the accounts, APIs, and systems required for the build
• Use the deliverables for lawful purposes only
• Pay invoices on time

A deposit (typically 50%) is due before development begins. The remaining balance is due on delivery, before the final handoff. For larger projects, milestone-based payments may be agreed in the scope. All prices are quoted exclusive of taxes and any third-party costs (hosting, API spend, paid subscriptions) unless explicitly stated.

Deliverables are handed off to your own infrastructure — your server, your accounts, your repositories. Once handoff is complete and you have confirmed the build matches the agreed scope, the project is considered delivered and accepted.

Once the final invoice is paid in full, you own the final deliverables (code, workflows, prompts, configurations) for use within your business.

I retain the right to reference the engagement at a high level in my portfolio and case studies without revealing confidential details. If you'd prefer me not to, just say so in writing and I'll respect that.

Anything you share with me about your business, customers, or systems is treated as confidential and is not disclosed to third parties. The same applies in reverse to anything you learn about my methods and tooling.

Services are delivered with care and according to the agreed scope, but are provided "as is" beyond that scope. AI models and third-party APIs (Gemini, OpenAI, Twilio, Shopify, etc.) can change behaviour, rate limits, pricing, or availability at any time — I cannot warrant or guarantee their continued behaviour.

To the maximum extent permitted by law, my total liability for any claim arising out of an engagement is limited to the fees you actually paid me for that specific project. I am not liable for indirect, incidental, consequential, or revenue/business-interruption damages.

Either party may terminate an engagement with reasonable written notice. Refunds, if any, follow the Refund Policy. On termination, I will hand over completed work and delete client data per the Privacy Policy.

These terms are governed by the laws of Sri Lanka. Any dispute will first be attempted to be resolved in good faith between us; if that fails, the courts of Sri Lanka have exclusive jurisdiction.

Questions about these terms? Email hello@rahulparathy.com.