From kickoff to a live voice receptionist.
Six clear steps. You hear the receptionist answer in your tone of voice before it ever picks up a real customer call.
Discover
30-minute call. We map the calls your team handles every day — bookings, FAQs, quotes, complaints — and the 20% that should always reach a human.
Ingest your business
I pull your services, pricing, opening hours, policies and tone of voice into the receptionist's knowledge base. Website, docs, sheets, PDFs — whatever you've got.
Pick the voice + script
We choose a natural voice that fits your brand, write the greeting and call flows together, and tune the receptionist in any extra languages your callers use.
Number + integrations
I provision a new business number (or smart-forward your existing one) and wire in your calendar, CRM and inbox so every call lands where it should.
Sandbox & go-live
You call the receptionist on a sandbox number first. We tighten the voice, pacing and flows until it sounds like your best front-desk hire, then flip it live.
Optimize monthly
Every month I review real calls, retrain the weak spots, and ship improvements. Your monthly fee covers it — no per-tweak invoices.
Every project ships with the same essentials.
Full documentation
Diagrams, runbooks, troubleshooting guides written for humans.
Monitoring & alerts
You know the moment something breaks. Usually before your customers do.
Team handover
Recorded walkthrough + live training so your team owns the system.
Source ownership
All code, accounts and credentials are yours. No lock-in.
30-day fix window
Anything broken in the first month is on me. No clock, no excuses.
Optional retainer
Stay sharp with a small monthly retainer for tweaks and new flows.